![]() Department of Health and Human Services, Office for Civil Rights or the Hawaii Civil Rights Commission. The availability and use of the Kaiser Permanente grievance procedure does not prevent a person from filing a complaint of discrimination on the basis of disability with the U.S. – noon. You may also contact or file a grievance with the Kaiser Permanente Civil Rights Coordinator in person, by mail, fax or email at: 711 Kapiolani Blvd, Honolulu, Hawaii 96813, or toll-free 1-80, TTY 711. access to service animals, except where the animal poses a significant health or safety risk(s) to others.įor more information about access to a specific facility or provider, or if you believe that Kaiser Permanente has failed to provide appropriate access or services or otherwise discriminated on the basis of a disability, please contact Member Services toll-free 1-80 or TTY 711, Monday through Friday, 8 a.m.free auxiliary aids and services to ensure effective communication with individuals with hearing, vision, cognitive, and/or communication-related disabilities, including qualified sign language interpreter services and informational materials in alternative formats (large print, audio tape/CDs, accessible PDFs or Microsoft Word documents, electronic texts/disks/CD-ROMS, and Braille) and.accessible exam rooms and medical equipment.In compliance with federal and state laws that prohibit discrimination based on disability, Kaiser Permanente provides: Kaiser Permanente is committed to providing accessible facilities, services, and programs for all members, visitors and individuals with disabilities. We are dedicated to ensuring that services are provided in a culturally competent manner to all members, including those with limited English proficiency and reading skills as well as those with diverse cultural and ethnic backgrounds.Īccommodations for Individuals with Disabilities Kaiser Permanente works together with participating providers to ensure all cultural competence obligations are met. If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-80, seven days a week, 8 a.m. The availability of physicians, hospitals, providers, and services may change. To report an error, please call 1-80 or email us. ![]() The information in this online directory is updated at least monthly.
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